Effective Date: September 05, 2025
At The True Maids, your privacy matters to us. This Privacy Policy explains in detail how we collect, use, and safeguard the personal information you provide when visiting our website, booking a cleaning service, or communicating with our team. Our goal is to be transparent about how your data is handled while ensuring you feel confident and secure when using our services.
1. Information We Collect
When you interact with our website or book a service, we may collect the following personal information:
- Name – so we can address you properly and personalize our communication.
- Email address – used to send booking confirmations, updates, or respond to inquiries.
- Phone number – so our team can reach you regarding scheduling or service updates.
- Home address – required to deliver cleaning services at the correct location.
- Additional details – any notes you choose to provide (for example, service preferences or access instructions).
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our cleaning services by scheduling and delivering appointments at your requested location.
- Communicate with you regarding service requests, questions, or concerns.
- Send confirmations and reminders so you have peace of mind about upcoming appointments.
- Deliver important updates or promotions (if you have chosen to receive them).
- Improve our website and customer experience by understanding how clients use our services.
We use your information only for the purposes described above and never for unrelated marketing or resale.
3. Sharing of Information
Your privacy is extremely important to us. We do not sell, rent, or trade your personal data. However, we may share limited information in the following cases:
- With trusted service providers who help us operate our website, process payments, or deliver services on our behalf.
- To comply with legal obligations such as responding to subpoenas, court orders, or other legal processes.
- To protect rights and safety if necessary to safeguard the property or security of The True Maids, our customers, or the public.
All third parties we work with are required to maintain confidentiality and use your information only for the services they provide.
4. Data Security
We take your security seriously and implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, alteration, or misuse. While no online system is 100% secure, we use industry-standard practices such as encryption, secure servers, and restricted employee access to minimize risks.
5. Your Rights
As a customer, you have control over your information. You may:
- Request access to see the personal information we hold about you.
- Update or correct your information to ensure it remains accurate.
- Request deletion of your personal data, unless we are legally required to retain it.
- Opt out of promotional communications at any time by clicking the “unsubscribe” link or contacting us directly.
6. Cookies & Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. These tools help us understand which parts of our site are most useful to visitors and allow us to improve functionality. You can disable cookies in your browser settings, but some features of the site may not work as intended without them.
7. Contact Us
If you have any questions about this Privacy Policy, your personal data, or how it is used,
please reach out to us.
